Terms and conditions of use
Safety equipment
Life jackets are provided for each adult passenger.
Children’s vests must be provided by the Navigo member.
Age and experience requirements
All Navigo users must be at least 25 years old to operate a boat.
Proof of competency required
Proof of competency is required to rent or share a boat. Valid identification such as a driver’s license or passport is also required to validate your identity.
Here are the accepted proofs of competency:
- Pleasure craft operator card
- Proof of having successfully completed a boating safety course in Canada before April 1, 1999;
- A specific marine certificate.
Prerequisite training
All customers wishing to operate a Navigo pleasure craft must have viewed the Navigo basic training videos.
- Safety regulations;
- Safety check;
- Boat inspection;
- Unlocking the key box.
- Starting the boat.
- Leave dock safely;
- Return to dock and dock safely;
- Clean boat;
- Refueling;
- Respect for the environment and boaters.
Reservations
When customers reserve a boat online, they pay in full by credit card. No refunds or credits will be issued.
Deposit
A credit card deposit of $1,000 is automatically blocked for each reservation. The deposit is active on the day of booking and for up to 4 days thereafter.
Late arrival at dock
A late fee of $90 per 10 minutes will be billed directly to the customer’s credit card. Navigo customers will be issued a warning. After 3 warnings, Navigo reserves the right to close the customer’s account and no longer allow him or her to use the boats. Customers assume full responsibility for the reason for their delay. Should your boat be delayed, the customer must text the following number: 819 272-4893.
Cancellation
Navigo does not accept cancellations or rescheduling of outings, regardless of weather conditions or personal circumstances.
Boat fuel
Upon arrival, each customer must check the fuel gauge. The customer must return the boat to the full tank. An on-board computer allows you to check whether you have filled up or not.
Navigo boats are always full of fuel. If this is not the case when you arrive, tell the Navigo team. Customers who fail to refuel their boats after sailing will be charged a penalty of $250 and $2.50 per missing liter.
In the event that your boat is not full of gas upon arrival, the customer must take a photo and text the following address: 819 272-4893.
Prohibited in the boat
Any cooking or heating equipment.
Location of navigation
Navigation takes place in Canada on Lake Massawippi and Lake Memphremagog only. It is strictly forbidden to cross into the United States with the boat. Failure to comply with this condition will result in a $250 fine and a warning.
Water sports
It is strictly forbidden to practice any form of water sports or to pull passengers behind the boat using a rope. Surfing, water-skiing, tripping or similar activities are prohibited.
Breakage and cleanliness of boat and equipment
The customer is responsible for cleaning his or her boat at the end of the trip. Customers must leave their boats and equipment clean and in good working order. The customer must go through the following cleaning checklist:
- Sweep the boat.
- Wipe down benches and console.
- Pick up litter.
- Change garbage bag and return used bag.
- If the boat has been left in a poor state of cleanliness or operation, the customer must take a photo and text the following address: 819 272-4893.
Lost or stolen items
Navigo accepts no responsibility for lost or stolen items on board the boat.
Before leaving the dock
- Customers must inspect their boats upon arrival.
- If the boat has to pass over a bridge, the member must lower the roof completely, otherwise it will be broken (the value of a roof is between $3,000 and $5,000).
- Raise the engine and check the condition of the propeller. If in doubt, take a photo and text it to 819 272-4893.
- Check the fuel gauge, which should be full. If not, take a photo and text it to 819 272-4893.
- Cleanliness (no garbage or dirt in the boat, garbage cans have been picked up). In case of uncleanliness, take a photo and send it to 819 272-4893.
- Remove mooring lines.
- Tuck buoys inside boat.
On arrival at the dock
- Members must moor their boats as described in the training videos.
- Take out the buoys and place them on the boat’s mooring hooks using the method prescribed in the Navigo training course (link).
- Place the boat in the same position as it was on arrival. If necessary, consult the photos of each boat’s location (link).
- Moor the boat using the mooring rings on the dock. Make sure the buoys are properly positioned between the boat and the dock (link).
- Turn off the engine, store the key in its compartment and turn the battery kill switch to the closed position.
- Report any breakage or malfunction of the boat and its equipment by text message to 819 272-4893.
- The member must sweep the boat to ensure that no dirt or debris is left in the boat.
- Empty the garbage can and take the garbage with you.
- Replace the entire roof to ensure that the boat is watertight.
- Remove all passengers from the boat before refuelling.
- Using the fuel pump (which prevents damage), the member must refuel so that the fuel gauge is full.
WE ARE NOT RESPONSIBLE FOR ACCIDENTS
Navigo is not responsible for accidents. Every Navigo customer is personally liable for accidents as soon as he or she stops at the station.
You are fully responsible for your conduct and liable for any deductible.
- The captain and his crew must comply with the regulations and laws in force on navigable plans;
- The captain and his crew must pick up after themselves;
- Cleaning costs may be charged. Minimum charge: $100;
- Navigo may be compensated at the rate of $90 per 10 minutes in the event of a delay in returning the reservation.
PROHIBITIONS
- It is STRICTLY FORBIDDEN to pull a person on a tube or other;
- Smoking on board is STRICTLY FORBIDDEN;
- Cooking on board is STRICTLY FORBIDDEN;
- It is STRICTLY FORBIDDEN to leave Canadian waters with the boat;
- It is STRICTLY FORBIDDEN to create a floating island with 2 or more boats (mooring boats together).
RISK WARNING
- Avoid boating on the river when leaving the lake, as the risk of hitting the bottom or a stump is very high;
- Be sure to keep a responsible adult on board at all times, especially when swimming;
- When people are swimming, the motor must be turned off and the safety switch (near the throttle control) must be in the “Off” position.
- Avoid leaving these items on the seats to avoid damaging them;
- Vary your cruising speed and avoid keeping the engine at full throttle for too long;
- Always sail at least 100 meters from shore;
- Be careful when approaching shores and islands;
- Keep a reasonable distance from other watercraft to avoid damage that could cost you many dollars (e.g., damage to the propeller or the foot of the boat).
DISCLAIMER, RELEASE OF CLAIM AND INDEMNITY AGREEMENT
WARNING!
By accepting this document you grant certain legal rights, including the right to sue in the circumstances described in this agreement.
Please read carefully.
This is a legally binding agreement, so please clarify any questions or concerns before signing.
As a tenant of 9476-8785 Québec inc.(Navigo), the undersigned acknowledges and agrees to the following terms and conditions:
Waiver
Description of risks
I acknowledge that a pleasure craft has been loaned to me and that I accept the responsibilities thereof. I hereby acknowledge the risks and hazards associated with boating on any body of water. The risks and hazards include, but are not limited to, injuries related to :
- the danger of falling from a wet floor (onto grass, rocks, the dock or into the boat);
- danger of drowning if falling out of the boat;
- collision with another boat;
- filling the fuel tank;
- improper use of equipment or mechanical problems with the boat’s equipment.
Signature
I hereby confirm that I have read the above regulations and agree to abide by them during my outing.